Shipping & Returns


Thank you for your purchase. We hope you are happy with your purchase and love our products as much as we do. However, if you are not completely satisfied with your purchase for any reason, NOMU has the best warranty in the industry. All items are covered a 5 day free returns, most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty.

 

 

Note:You can return many items sold on nomu.hk. You may return most new, unopened items sold and fulfilled by NOMU within 15 days of delivery for a full refund.

ABOUT SHIPMENT

1.Our system default DHL, but we will choose the best way of shipment for you based on the actual situation.
2. If your area is relatively remote, the issues such as secondary transportation or tariffs need to be borne by the customer. Please understand.

The Statement About Delivery Service

Thank you for purchasing our products on NOMU official website. We have the following information on logistics freight in remote areas. Please note.
 
The free shipping service only covers the regular areas, the additional freight and fuel surcharges in some remote areas need to be borne by the users themselves. there is a link to query whether your shipping address belongs to the remote area: https://www.5idhl.com/express/remoteAreaAction.action?act=query
Surcharge standard of romote area: USD $0.6/KG, basic consumption USD $29/ parcel, and fuel surcharge need to be taken at the same time.

If there is any doubt before the purchase, you can ask the customer service online, a quality service will be offered.
 
Note: If the package has arrived in the local area, the customer does not pay the fee, NOMU is not responsible for that.
 

*NOMU reserves the right to the final interpretation of the above terms.